Privacy policy
3. Privacy Policy
Information We Collect
When you use our store, we may collect:
- Personal details: name, email address, phone number, shipping/billing address
- Payment information: processed securely via our payment gateway; we do not store your full card details
- Order history and preferences
- Technical data: IP address, browser type, device information, cookies
How We Use Your Information
We use the information collected to:
- Process and fulfill your orders
- Communicate with you about your orders, promotions, or updates
- Improve our website, products, and customer experience
- Comply with legal obligations under Indian law, including the Information Technology Act, 2000, and applicable data protection rules (Digital Personal Data Protection Act, 2023, where applicable)
Sharing of Information
We do not sell your personal data. We may share information with:
- Payment gateways and logistics/courier partners, solely to process and deliver your order
- Service providers who help us operate the store.
- Law enforcement or regulators, where required by law
Cookies
Our website uses cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can disable cookies through your browser settings, though this may affect site functionality.
Data Security
We use reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
Your Rights
You may request to access, correct, or delete your personal data by contacting us. We will respond within 30 days as required under applicable law.
Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined above, or as required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
For privacy-related questions, contact us at shopkneadly@gmail.com