Refund policy

Return Window

You may request a return within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return, items must be:

• Unused, unworn, and in original condition
• In original packaging with tags/labels intact
• Accompanied by proof of purchase (order number or invoice)

How to Initiate a Return

1. Contact us at shopkneadly@gmail.com within 7 days of delivery with your order number and reason for return.
2. We will confirm eligibility and provide return instructions.
3. Once we receive and inspect the returned item, we will notify you of approval or rejection.

Refunds

Approved refunds will be processed to your original payment method within [5–7 business days] of us receiving and inspecting the returned item. Original shipping charges (if any) are non-refundable.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery with photos of the product and packaging. We will offer a replacement, exchange, or full refund at no additional cost to you.

Cancellations

Orders can be cancelled free of charge before they are shipped. Once shipped, our standard return policy applies.